phoneCall 02-821-5042
Line The Line @basketeer
phoneCall 02-821-5042
Line Line @basketeer
logo
profile Login / Register
Wishlist cart 0

Home | FAQs

frequently asked questions

Can't find an answer? Call us at +66 (0) 2821-5042 or email info@basketeer.co.th!

About basketeer

About Basketeer

Basketeer is your one-stop service for premium gifts in Thailand, offering a full range of gifts for every special occasion — from birthdays and celebrations to corporate gifts. We have been a leading and standout brand in the Thai gift market for over 12 years, starting as a family business and growing steadily while earning the trust of our customers along the way. Our gift baskets are known for their unique and distinctive designs, and we have our own professional gift delivery team to ensure each present is delivered with a personal touch.

At Basketeer, we're committed to excellence at every step — from sourcing premium products to delivering with care. Our gift baskets are known for their unique designs, top-quality contents, and meticulous presentation. We also go the extra mile with our professional delivery service, ensuring every gift arrives in perfect condition. Plus, we're proud to be eco-conscious, using electric vehicles (EVs) to help reduce air pollution and promote sustainability.

Our gifts are perfect for all of life's special moments — from birthdays, anniversaries, and New Year celebrations to get-well wishes, congratulations, and corporate appreciation. Beyond gift baskets, we also offer fresh fruit arrangements, floral bouquets, cakes, balloons, artificial flowers, orchids, and more — all curated with elegance and care. Whether personal or professional, there's a Basketeer gift that speaks from the heart.

At Basketeer, we believe a meaningful gift goes beyond just quality and beauty. It's about creating a memorable experience from the moment you place an order to the moment your recipient receives it. Our customers can rely on us not only for our beautifully designed, high-quality gift baskets, but also for our excellent delivery service and real-time online tracking. You can be confident that every gift will be delivered with care and precision, making every special occasion truly impressive. With Basketeer, we don't just deliver gifts — we deliver happiness.

What makes Basketeer truly different is the way we design and create every gift basket from scratch. We don't just fill baskets — we craft them. Each basket is uniquely designed and carefully handmade using high-quality materials that we personally select. Our dedicated in-house design team, with years of experience in the gift industry, ensures that every piece is thoughtfully curated and beautifully presented. This attention to detail makes every Basketeer gift not only special and one-of-a-kind but also an unforgettable experience for both the giver and the recipient.

Refund

Refund

Refunds are available only in cases where the issue is caused by Basketeer — such as a manufacturing or delivery error.
• The product is damaged during delivery
• You receive the wrong item or an unavailable substitute without prior notice
• If you choose to exchange for a higher-value item, the price difference must be paid
• Customers must keep the damaged or faulty item as evidence for verification or return if requested

• Within 4 hours for fresh items (e.g. fruit, flowers, cakes)
• Within 24 hours for dry or non-perishable items

Please include clear evidence such as photos of the product, receipt, and order details when submitting a request.

Refunds will be processed within 3–7 business days via the same payment method used during checkout (e.g. credit card, bank transfer, PromptPay).

Basketeer reserves the right to decline refunds in the following cases (if not due to our error):
• Fresh fruit baskets
• Fresh flowers
• Cakes or other perishable items
• Customised or personalised products
• Products that are not faulty or damaged as claimed
• Products that are in perfect condition with no fault from Basketeer
• Requests made after the allowed time frame
• Special orders or made-to-order gifts

As our products include fresh and customised items, we are unable to accept returns or issue refunds unless the issue is caused by us.

If you wish to cancel an order, please notify us at least 24 hours before the scheduled delivery. Refunds are not available for cancellations made within 24 hours. However, the full amount can be saved as store credit for use in your next purchase.

payment

Payment

We offer a variety of payment options for your convenience:
• Credit / debit cards
• Bank transfer
• PromptPay
• PayPal

Absolutely. We use a secure, internationally recognised payment system. Your information is encrypted and protected throughout the entire payment process.

If you pay via bank transfer or PromptPay, please send us proof of payment (such as a slip or screenshot) via Line or email so we can confirm your order quickly. If you pay by credit card or PayPal, no additional confirmation is needed — the system will process it automatically.

Yes, of course! You can easily make payments via your mobile banking app, PromptPay, or the PayPal app — anytime, anywhere.

Yes. If you require a receipt or tax invoice, please provide your company details during checkout or inform our team directly — we'll be happy to arrange it for you.

Order Tracking & Delivery

Order Tracking & Delivery

We offer 2 delivery options:

Express Delivery (within 2 hours):
• Available in Bangkok and nearby areas: Nonthaburi, Pathum Thani, and Samut Prakan.

Standard Delivery (via DHL):
• Bangkok & surrounding areas: 1–2 business days
• Upcountry / Other provinces: 2–3 business days

Express Delivery (within 2 hours):
• You can track your delivery in real time via a tracking link provided by our team.

Standard Delivery (DHL):
• You will receive a tracking number or notification via email or Line.
• Use the tracking number to check delivery status directly on the DHL website.

We offer delivery every day, Monday to Sunday, starting from 07:00 onwards.

Bangkok & surrounding areas:
• Delivery fees are based on distance.
• Free delivery available for orders that meet our minimum purchase conditions.

Other provinces:
• Delivery fees follow the rates of the courier company we use.
• You can check with our team before confirming your order.

If your item arrives damaged or in poor condition, please notify our team within:
• 4 hours for fresh products (e.g. fruit, flowers, cakes)
• 24 hours for dry or non-perishable products

Please include photos of the item as evidence so we can review and arrange a replacement or refund according to our policy.

Ordering at Basketeer

Ordering at Basketeer

You can order directly through:
• Website: www.basketeer.com
• Line Official: @basketeer
• Facebook: Basketeer
• Instagram: @basketeer_thailand
• Phone: +66(0)2 821 5042
• Email: info@basketeer.co.th

We recommend placing your order at least 1–2 days in advance, especially during peak seasons or special occasions.

For express same-day delivery (within 2 hours), please contact our team in advance to check delivery availability.

Absolutely! We offer customisable gift baskets based on your budget and preferences.

You can choose your own items, add a brand logo, or include a personalised card (great for corporate gifts too).

No minimum order for individual customers.

For bulk or corporate orders, please contact our team for special terms and assistance.

After completing your order and payment, please send us proof of payment (if required) via Line or email.

Our team will confirm your order and update you on the delivery status.

Cancellation

Cancellation

Yes, you can cancel your order if you notify us at least 24 hours before the scheduled delivery date.

Please note: We do not offer refunds, but the full amount can be saved as credit for your next purchase.

You can cancel your order by contacting us through:
• Line Official: @basketeer
• Phone: +66(0)2 821 5042
• Email: info@basketeer.co.th

Please include your full name, phone number, order number, and the reason for cancellation so our team can assist you quickly.

If the cancellation is after the 24-hour cut-off, we're unable to provide a refund.

However, the amount can still be kept as store credit for your future orders.

For orders that include customised or made-to-order items (e.g. cakes, balloons, floral arrangements, logo branding, or personalised cards), we're unable to cancel or refund, as these products are prepared specifically for your request.

Shopping Cart